Privacy Policy

Protherm Heating Solutions Ltd is a company registered in England and Wales. We are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use and protect any personal data you provide when using our website, and how we handle that data in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR).

Contact details

If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us at:

Protherm Heating Solutions Ltd
A company registered in England and Wales
Email: info@prothermhs.com

If you are not satisfied with how we handle your personal data, you also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s data protection authority.

Scope of this policy

This policy applies only to your use of this website. Our website may contain links to other websites. Please note that we have no control over how your data is collected, stored or used by other websites, and we recommend that you check the privacy policies of any such websites before providing them with your personal data.

By using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, please do not use our website.

Your rights

Under UK data protection law, you have rights in relation to the personal data we hold about you. These include the right to:

be informed about how your personal data is collected and used
access the personal data we hold about you
ask for inaccurate or incomplete data to be corrected
request the deletion of your personal data where there is no lawful reason for us to keep it
restrict or object to the processing of your personal data in certain circumstances
request a copy of your personal data in a commonly used format

We will always aim to handle your personal data fairly, transparently and securely, and in accordance with our legal obligations.

What personal data we collect

When you contact us or use our website, we may collect and process the following personal data:

your name
your email address
your telephone number
your postal address
details of your enquiry or message

This information is collected when you:

submit a contact form on our website
contact us by email
contact us by telephone

We may also collect limited technical information when you use our website, such as your IP address, browser type and basic usage data. This information is used for website security, to help prevent spam or misuse, and to understand how our website is used so that we can improve its performance.

How we use your personal data

We use your personal data only where there is a lawful basis to do so and only for legitimate business purposes.

In practice, this means we use your personal data to:

respond to enquiries and requests for information
provide quotes or estimates
arrange and carry out plumbing and heating work
communicate with you about work we are carrying out or proposing
maintain the security and proper operation of our website

We will not send marketing communications unless you have specifically agreed to receive them.

Sharing your personal data

We do not sell, rent or trade your personal data to third parties.

We may share personal data only where it is necessary to provide our services or to operate our website properly. This may include sharing data with trusted third parties such as:

website hosting providers
email service providers
website security and spam prevention services, including Google reCAPTCHA
mapping services, including Google Maps

Google reCAPTCHA is used to protect our website from spam and abuse. Google Maps is used to visually display our service areas and locations. Both services are provided by Google and may process information such as IP address and device data in accordance with Google’s own Privacy Policy and Terms of Service.

We may also disclose personal data where we are required to do so by law or in response to a valid legal request.

How long we keep your personal data

We will only keep your personal data for as long as it is necessary for the purposes for which it was collected.

In most cases, this means we will keep your data for as long as it is needed to:

respond to enquiries
provide quotes or estimates
carry out plumbing and heating work
meet legal, accounting or record-keeping requirements

When your personal data is no longer required, it will be securely deleted or anonymised.

Cookies and analytics

Our website uses cookies and similar technologies to ensure it functions properly, to help keep it secure, and to understand how it is used.

Some cookies are essential for the operation of the website and cannot be disabled. We may also use analytics tools to collect anonymous, aggregated information about how visitors use our website. This helps us improve performance and user experience.

Our contact forms are protected using Google reCAPTCHA, which helps prevent automated abuse. reCAPTCHA may analyse information about your device, IP address and interaction with the website to determine whether a submission is genuine. This processing is carried out by Google in accordance with their Privacy Policy.

Links to Google’s Privacy Policy and Terms of Service are displayed as part of the reCAPTCHA service at the point of form submission.

Full details about the cookies we use, including information about any third party services and how you can manage your preferences, are set out in our separate Cookie Policy.

Accessing and controlling your personal data

You have the right to request access to the personal data we hold about you, to ask for it to be corrected, or to request that it is deleted where there is no lawful reason for us to continue to hold it.

You may also object to or request restrictions on how your personal data is processed in certain circumstances.

To make a request or to raise any questions about how we handle your personal data, please contact us using the contact details set out above. We may need to verify your identity before responding to a request, to help protect your personal data.

There is no fee for making a request, and we will respond within the time limits set out under data protection law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the law, our services or how we operate.

Any updates will be published on this page. We recommend that you review this Privacy Policy occasionally to ensure you remain informed about how we protect your personal data.

Last updated: January 2026